Welcome to our FAQ page! Here you'll find answers to some of the most commonly asked questions about our products and services.
1. What is your return policy?
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Just make sure the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase.
2. How long does shipping take?
Our shipping times vary depending on your location and the product you've ordered. All orders willl be processed the same day or the following day. Generally, you can expect your order to arrive within 3-7 business days. For more specific information, please refer to the shipping details provided on the product page.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment through our website or the courier's online tracking portal.
4. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay and Amazon pay.Choose the option that is most convenient for you at checkout.
5. How can I contact your customer support?
If you have any further questions or need assistance, our friendly customer support team is here to help. You can reach us by email at stonestyle@beechtreejewelry.net . We strive to respond to all inquiries within 24 hours.
Hopefully, these FAQs have addressed your concerns. If you have any other questions, feel free to reach out to us. We're always happy to assist you!
ORDERING AND PRODUCTS:
You can place an order by selecting the desired items, adding them to your cart, and proceeding to checkout.
Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming.
We strive to provide accurate product images. However, slight variations may occur due to screen settings and photography conditions.
SHIPPING AND DELIVERY:
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Shipping costs and delivery times vary based on your location. You can find detailed information during the checkout process.
Yes, we offer international shipping. Shipping costs and delivery times for international orders are calculated during checkout.
RETURNS AND EXCHANGES:
Our return policy is detailed on our Returns & Exchanges page. Please review it for information on eligibility and procedures.
To initiate a return or exchange, please contact our customer support within 20 days of receiving your order.
ACCOUNT AND SECURITY:
You can reset your password on the Password Reset page. Follow the instructions provided.
Yes, we prioritize the security of your personal information. Our website uses encrypted technology to safeguard your data.
CONTACT AND SUPPORT
You can reach our customer support team through our Contact Us page or by emailing [stonestyle@beechtreejewelry.net].
If you have a question that is not addressed here, please feel free to contact us. Our team is happy to assist you.